Bluezon Global is a service-driven company specializing in providing end-to-end solutions for brands and sellers on global e-commerce platforms such as Amazon, Walmart, and Wayfair.
We partner with sellers to help them grow and succeed in international markets by offering:
-
Strategic product and brand consultation;
-
Comprehensive store and sales operations setup;
-
Advertising, performance marketing, and long-term brand scaling.
With a deep understanding of customer behavior in key markets like the USA, Canada, and Australia, our team provides sellers with insights and tools to increase sales, optimize operations, and establish a strong brand presence globally.
Our Vision:
To become a leading service provider in Vietnam for international e-commerce sellers, especially on platforms like Amazon, Walmart, and Wayfair.
Our Mission:
To connect global resources and deliver tailored e-commerce solutions that are effective, innovative, and sustainable, all built on a deep understanding of our customers’ needs.
JOB DESCRIPTIONS:
1. Customer Support
- Technical Assistance: Help customers resolve technical issues with products.
- Problem-Solving: Diagnose problems and provide solutions or escalate to higher-level support when necessary.
- Customer Training: Educate customers on how to use products effectively.
- Documentation: Keep detailed records of customer interactions and solutions provided. Besides, collect bad reviews from customers.
- Generate reports: Reports and Statistics on the number of causes and payment rates weekly, monthly, quarterly) provided to QC department.
2. Customer Intelligent
- Handle issues, build relationships and SWAT.
3. Customer Experience
- Customer Onboarding: Assist new customers in getting started with products or services.
- Relationship Building: Develop strong relationships with customers to foster loyalty.
- Proactive Support: Anticipate customer needs and provide proactive support.
- Customer Retention: Implement strategies to retain customers and reduce churn (if any).
4. Others:
- Perform other tasks or projects as assigned by leader/ manager.
WORKING TIME:
Monday – Saturday: 08:00 – 12:00 & 13:00 – 17:00
REQUIRES:
- University bachelor’s degree (or upcoming graduation) in Economics, Business Administration, Marketing or Finance
- Having work experience in an E-commerce platform is a plus.
- Proficiency in Google Sheet, Excel and customer service software.
- Good written English and verbal communication skills.
- Willing to learn, thrive in a fast-paced environment and have a can-do attitude.
- Having communication skills, problem solving and good time management
- Have thinking about Data Driven and Data Analyzes. Strong analytical skills with consideration to company objectives and provide insights, solutions to improve quality for the products.
WHY YOU WILL LOVE JOINING US?
FOR YOU TO JOIN
- Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
- Salary review: annually or on excellent performance.
- Experience working: work with software development teams
